Shipping policy

SHIPPING POLICY

Effective Date: July 19, 2026

Thank you for shopping with Arkora.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. It also describes customer responsibilities, international customs procedures, delivery delays, lost packages, and other shipping-related matters.

This Shipping Policy forms part of our Terms of Service and should be read together with our Return & Refund Policy and Privacy Policy.

By placing an order through our website, you acknowledge that you have reviewed and accepted this Shipping Policy, subject to any mandatory consumer rights that apply in your jurisdiction.

1. ORDER PROCESSING TIME

Orders are generally processed within 2–3 business days after payment has been successfully authorized and the order has been accepted.

Business days do not include:

  • Saturdays

  • Sundays

  • Public holidays

  • Carrier holidays

  • Days on which our fulfillment partners are closed

Processing time is separate from shipping and transit time.

Processing may include:

  • Payment verification

  • Fraud-prevention review

  • Address verification

  • Product preparation

  • Packaging

  • Quality-control checks

  • Transfer of the shipment to the carrier

Orders placed after business hours, during weekends, or on public holidays will generally begin processing on the next business day.

2. ESTIMATED SHIPPING TIME

After processing is complete and the order has been shipped, estimated delivery generally takes:

6–9 business days

The total estimated delivery period is therefore approximately:

8–12 business days from the date the order is accepted

These timeframes are estimates and are not guaranteed delivery dates unless we expressly state otherwise in writing.

Actual delivery time may vary depending on:

  • Destination country or region

  • Product availability

  • Fulfillment location

  • Shipping carrier

  • Customs inspection

  • Local postal service

  • Seasonal demand

  • Public holidays

  • Weather conditions

  • Transportation interruptions

  • Events outside our reasonable control

Where a different delivery estimate is displayed on the product page, checkout page, or order confirmation, the estimate specifically provided for that order will apply.

3. ORDER CONFIRMATION

After placing an order, you should receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges that we received your order. It does not necessarily confirm that the order has been accepted or shipped.

Please review the confirmation carefully and contact us immediately if any information is incorrect.

You are responsible for ensuring that your:

  • Name

  • Email address

  • Shipping address

  • Apartment or unit number

  • Postal or ZIP code

  • Telephone number

are accurate and complete.

4. SHIPPING CONFIRMATION AND TRACKING

When tracking is available, you will receive a shipping confirmation containing a tracking number or tracking link after your order has been dispatched.

Tracking information may take approximately 2–5 business days to begin showing movement after the shipping confirmation is issued.

This delay may occur because:

  • The shipping label was created before carrier collection;

  • The package has not yet received its first physical scan;

  • Tracking data has not yet synchronized between carriers;

  • The package is moving between international shipping partners; or

  • The destination postal carrier has not yet received the shipment.

A temporary lack of tracking updates does not necessarily mean that the package is lost.

Please allow sufficient time for the tracking system to update before contacting us.

5. SHIPPING LOCATIONS

Arkora may ship to eligible destinations in multiple countries.

Available shipping destinations will be displayed at checkout. We do not guarantee delivery to every country, territory, island, military location, post office box, or remote region.

We may decline or cancel an order when:

  • The destination is not serviced by our carriers;

  • Shipping is prohibited or restricted by law;

  • The address cannot be verified;

  • The product cannot legally be imported into the destination;

  • The destination presents an unreasonable risk of loss or fraud; or

  • Required shipping information is incomplete.

If we cancel an order for one of these reasons after collecting payment, we will issue the applicable refund to the original payment method.

6. FULFILLMENT LOCATIONS AND SEPARATE PACKAGES

Arkora works with fulfillment and shipping partners in different locations.

Products may be shipped directly from one of our international fulfillment facilities or suppliers.

When an order contains multiple products:

  • Products may be shipped from different facilities;

  • Products may arrive on different dates;

  • More than one tracking number may be issued; and

  • Packages may be delivered by different carriers.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

Where possible, separate tracking information will be provided for each shipment.

7. SHIPPING COSTS

Applicable shipping charges will be displayed during checkout before the order is submitted.

Shipping costs may depend on:

  • Destination

  • Product

  • Package size or weight

  • Shipping method

  • Promotional eligibility

  • Order value

We will not knowingly add undisclosed mandatory shipping fees after an order has been submitted.

Government-imposed taxes, customs duties, import charges, or brokerage fees may be collected separately as explained below.

Promotional free shipping may be subject to:

  • Minimum order values

  • Eligible countries

  • Eligible products

  • Limited promotional periods

  • Other conditions disclosed with the offer

8. CUSTOMS DUTIES, IMPORT TAXES, AND BROKERAGE FEES

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Value-added tax

  • Goods and services tax

  • Brokerage charges

  • Customs processing fees

  • Local administrative charges

Unless expressly stated at checkout, these charges are not included in the product price or shipping fee.

Such amounts are imposed by the destination country and may be collected by:

  • Customs authorities

  • Postal services

  • Shipping carriers

  • Brokerage companies

  • Other government-authorized entities

Arkora does not control these charges and cannot always predict their amount.

The customer is responsible for applicable import charges unless:

  • Arkora expressly states that duties and taxes are included;

  • We collected the charges during checkout; or

  • Applicable law requires Arkora to pay them.

Contact your local customs authority for information concerning possible import costs before placing an international order.

9. CUSTOMS PROCESSING

International shipments may be inspected, delayed, held, or opened by customs authorities.

Customs processing times are outside our direct control.

You may be required to provide:

  • Identification

  • Proof of purchase

  • Tax information

  • Import documentation

  • Payment of customs charges

  • Other information requested by local authorities or the carrier

You are responsible for reasonably cooperating with lawful customs requirements.

Arkora is not responsible for a delay caused solely by customs processing, provided that we fulfilled our legal obligations and acted within a reasonable period.

This section does not limit any cancellation, refund, or delivery rights that cannot legally be excluded.

10. ACCURATE SHIPPING INFORMATION

You must provide a complete and accurate delivery address at checkout.

This includes, when applicable:

  • Recipient’s full name

  • Street address

  • Apartment, suite, or unit number

  • City

  • Province, state, or region

  • Postal or ZIP code

  • Country

  • Telephone number

Arkora is not responsible for a failed or delayed delivery caused by incorrect, incomplete, or outdated information supplied by the customer, except where Arkora caused or contributed to the error.

Contact us immediately at arkorajesus@gmail.com if you notice an address error.

We will make reasonable efforts to update the address when the order has not yet been processed or shipped, but changes cannot be guaranteed.

11. ADDRESS CHANGES AFTER SHIPMENT

Once an order has been shipped, we may be unable to change or redirect the delivery address.

The customer may contact the shipping carrier directly to ask whether redirection is available.

Any carrier redirection fees may be the customer’s responsibility.

Arkora is not responsible for delivery to an address that the customer provided and confirmed during checkout.

12. UNDELIVERABLE OR RETURNED PACKAGES

A package may be returned to the sender because of:

  • An incorrect or incomplete address

  • A missing apartment or unit number

  • An unknown recipient

  • An unclaimed shipment

  • Failed delivery attempts

  • Refusal of the package

  • Failure to pay applicable customs charges

  • Failure to provide information requested by customs or the carrier

  • Local delivery restrictions

If a package is returned for a reason attributable to the customer, we may, where permitted by law:

  • Offer reshipment after payment of additional shipping costs;

  • Deduct actual return and reshipping costs from an available refund; or

  • Refund the eligible product amount after the package is received and inspected.

Original shipping fees, customs duties, brokerage charges, storage expenses, and return shipping costs may be non-refundable where permitted by law.

No deduction will be made where the delivery failure was caused by Arkora or where applicable law prohibits the deduction.

13. REFUSED DELIVERIES

Refusing a package does not automatically cancel an order or guarantee a full refund.

If you no longer want an order, contact us before refusing delivery whenever reasonably possible.

Where a package is refused without a legally valid reason, the customer may be responsible for:

  • Original shipping charges

  • Return shipping charges

  • Customs fees

  • Carrier surcharges

  • Storage fees

  • Other actual costs resulting from the refusal

Any refund will be evaluated after the returned package is received and inspected, subject to our Return & Refund Policy and applicable law.

14. DELIVERY ATTEMPTS

The carrier may:

  • Leave the package at the delivery address;

  • Place it in a mailbox or parcel locker;

  • Leave it with a building receptionist;

  • Deliver it to a person at the address;

  • Leave a delivery notice;

  • Transfer it to a local pickup location; or

  • Attempt delivery again.

Delivery practices vary by carrier and destination.

The customer is responsible for monitoring tracking updates and collecting a shipment from a pickup point before the carrier’s collection deadline.

Packages not collected within the carrier’s timeframe may be returned to the sender.

15. CONTACTLESS AND SAFE-PLACE DELIVERY

Depending on the carrier and local delivery practices, a signature may not be required.

A carrier may leave a package in a location it considers safe, including:

  • Near an entrance

  • At a front desk

  • In a mailroom

  • In a parcel locker

  • With a household member

  • With building personnel

Arkora does not directly control the carrier’s delivery method.

Where available, customers should use the carrier’s delivery management tools to provide appropriate instructions.

Nothing in this section transfers the legal risk of loss earlier than permitted under applicable consumer law.

16. PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Verify the shipping address in your order confirmation.

  2. Inspect entrances, mailboxes, parcel lockers, mailrooms, and safe locations.

  3. Ask household members, neighbors, receptionists, or building personnel.

  4. Wait up to 48 hours, because some carriers mark shipments as delivered shortly before physical delivery.

  5. Contact the carrier to request delivery details.

  6. Contact us at arkorajesus@gmail.com if the package remains missing.

Please provide:

  • Your order number

  • Confirmation of the shipping address

  • A description of the issue

  • Any carrier case or reference number

  • Any other relevant information

We will review the available tracking and delivery information and may assist with a carrier investigation.

A carrier’s “delivered” scan will be considered evidence of delivery, but it will not automatically eliminate any rights or remedies available under applicable law.

17. LOST PACKAGES

A package will not be considered lost solely because tracking has temporarily stopped updating.

Before treating an order as potentially lost, we may consider:

  • Normal transit time

  • Customs delays

  • Carrier service alerts

  • Destination

  • Last tracking update

  • Seasonal shipping conditions

  • Any carrier investigation period

Contact us when:

  • The estimated delivery period has passed; and

  • Tracking has not updated for a reasonable period; or

  • The carrier confirms that the package may be lost.

When a package is confirmed lost, Arkora will provide an appropriate remedy, which may include:

  • Replacement

  • Reshipment

  • Refund

  • Another legally permitted solution

The available remedy will depend on product availability, the circumstances, and applicable law.

18. STOLEN PACKAGES

If a package is stolen after documented delivery, contact us promptly.

We may ask you to:

  • Contact the carrier;

  • Check available security footage;

  • Contact building management;

  • File a carrier claim;

  • File a police report when reasonably appropriate; or

  • Provide a written statement concerning the missing package.

We will review each case individually.

Arkora does not guarantee reimbursement for theft occurring after lawful delivery when the risk has legally passed to the customer. However, nothing in this section limits protections that cannot be excluded under applicable law.

19. DAMAGED PACKAGES OR PRODUCTS

Inspect your package promptly after delivery.

If the package or product arrives damaged, contact us within 48 hours whenever reasonably possible at:

arkorajesus@gmail.com

Include:

  • Order number

  • Description of the damage

  • Clear photographs of the product

  • Clear photographs of the exterior packaging

  • Photographs of the shipping label

  • Photographs of any damaged internal packaging

Do not discard the product or packaging until we have reviewed the claim or confirmed that they are no longer required.

Reporting within 48 hours helps us investigate the matter with the carrier. However, failure to report within that voluntary period does not remove any mandatory warranty or consumer right provided by law.

Damaged, defective, or incorrect products are also governed by our Return & Refund Policy.

20. WRONG OR MISSING ITEMS

If you receive an incorrect product or an item is missing from a shipment, first verify whether the order was divided into separate packages.

If no additional shipment is shown, contact us at arkorajesus@gmail.com and provide:

  • Order number

  • Description of the missing or incorrect item

  • Photographs of the received contents

  • Photograph of the package

  • Photograph of the shipping label

We will investigate and provide an appropriate solution.

21. SHIPPING DELAYS

Although we make reasonable efforts to meet the displayed delivery estimates, delays may occur.

Possible causes include:

  • Customs inspection

  • Carrier congestion

  • Severe weather

  • Natural disasters

  • Public emergencies

  • Labor disputes

  • Transportation shortages

  • Political or civil disruptions

  • Government restrictions

  • Incorrect delivery information

  • Peak shopping seasons

  • Remote destination service limitations

We will not be liable for a delay caused solely by events outside our reasonable control, except where applicable law provides the customer with a mandatory remedy.

Where legally required, customers may have the right to establish an additional reasonable delivery period and cancel the order if delivery is still not completed.

22. DELIVERY DEADLINES AND CONSUMER RIGHTS

Delivery estimates do not eliminate mandatory legal delivery deadlines.

Where applicable law requires delivery within a specific period, Arkora will comply with that requirement.

If an order is not delivered:

  • Within the expressly agreed delivery period;

  • Within an additional reasonable period where required; or

  • Within any mandatory statutory delivery deadline,

the customer may have the right to cancel the purchase and obtain a refund.

Nothing in this Shipping Policy restricts such rights.

23. ORDER CANCELLATIONS BEFORE SHIPMENT

Contact us immediately at arkorajesus@gmail.com to request cancellation.

Orders may only be cancelled before they enter processing or shipment.

Submitting a cancellation request does not guarantee cancellation.

If the order has already been processed, transferred to a fulfillment partner, or shipped, it must generally be handled according to our Return & Refund Policy.

Mandatory cancellation rights available under applicable law remain unaffected.

24. SHIPPING RESTRICTIONS

Certain products may be restricted from shipment to particular countries or regions because of:

  • Import regulations

  • Carrier restrictions

  • Product classifications

  • Sanctions

  • Customs requirements

  • Safety regulations

  • Other legal limitations

We may remove restricted products from an order or cancel the affected order.

When payment has already been collected for a product we cannot lawfully ship, the applicable amount will be refunded.

Customers are responsible for using purchased products in accordance with local law.

25. REMOTE LOCATIONS

Shipments to remote, rural, island, northern, military, or otherwise difficult-to-service locations may:

  • Require additional transit time;

  • Be transferred between multiple carriers;

  • Have limited tracking;

  • Require pickup from a local facility; or

  • Be unavailable.

Any known additional charge controlled by Arkora will be disclosed before the order is submitted.

26. FORCE MAJEURE

Arkora will not be responsible for failure or delay caused by circumstances outside our reasonable control, including:

  • Natural disasters

  • War

  • Terrorism

  • Civil unrest

  • Epidemics or pandemics

  • Government actions

  • Border closures

  • Carrier shutdowns

  • Widespread infrastructure failures

  • Labor strikes

  • Major transportation disruptions

We will make reasonable efforts to reduce the effect of the disruption and resume performance.

This provision does not exclude any cancellation, refund, delivery, or other consumer remedy that cannot legally be limited.

27. FRAUD PREVENTION AND SHIPPING VERIFICATION

To protect customers and our business, we may review orders for fraud or unauthorized payment.

We may request additional verification before shipment, including confirmation of:

  • Customer identity

  • Billing information

  • Payment authorization

  • Shipping address

Failure to provide reasonably requested verification may result in processing delays or order cancellation.

Any information collected for verification will be handled according to our Privacy Policy and applicable data protection laws.

28. RISK OF LOSS

Risk of loss will pass to the customer only at the time permitted by applicable law.

For consumer transactions where legally required, Arkora remains responsible for the products until they are physically delivered to:

  • The customer;

  • A person designated by the customer; or

  • Another recipient legally recognized as completing delivery.

This does not necessarily include a carrier selected and arranged independently by the customer.

Nothing in this Policy transfers risk to a consumer merely because the package has been handed to Arkora’s shipping carrier when applicable law provides otherwise.

29. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Arkora will not be liable for indirect or consequential losses resulting solely from a shipping delay or delivery issue outside our reasonable control.

Nothing in this Shipping Policy excludes or limits liability for:

  • Fraud

  • Intentional misconduct

  • Gross negligence where it cannot be excluded

  • Mandatory consumer guarantees

  • Product liability

  • Loss caused directly by Arkora’s breach

  • Any liability that applicable law does not permit us to exclude

30. INTERNATIONAL CONSUMER PROTECTION

This Shipping Policy applies worldwide, subject to mandatory local law.

Where the laws of the customer’s country, state, province, or jurisdiction provide greater shipping, delivery, cancellation, refund, or risk-of-loss protections, those mandatory protections will prevail over any conflicting provision in this Policy.

This includes, where applicable, statutory protections in:

  • Canada and Quebec

  • The United States

  • The European Union

  • The United Kingdom

  • Australia

  • New Zealand

  • Other jurisdictions in which we lawfully sell

31. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy to reflect:

  • Changes in shipping services

  • New carriers or fulfillment partners

  • Operational changes

  • Legal requirements

  • International shipping developments

  • Clarifications or corrections

The current version will be posted on this page with its effective date.

Changes will not retroactively remove rights attached to an order already accepted unless legally permitted.

32. CONTACT INFORMATION

For questions regarding shipping, tracking, delivery, lost packages, or damaged shipments, contact:

Arkora Customer Support

Email: arkorajesus@gmail.com

We aim to respond within 1–2 business days.

Please include your order number in all shipping-related communications.

ACKNOWLEDGMENT

By placing an order through Arkora, you acknowledge that you have reviewed this Shipping Policy and understand the applicable processing periods, estimated transit times, international customs requirements, and delivery procedures.

Your acceptance of this Policy does not waive any mandatory rights available under applicable consumer protection law.