Refund policy

Return & Refund Policy

Effective Date: July 19, 2026

At Arkora, we are committed to providing quality products and excellent customer service. This Return & Refund Policy explains the terms and conditions for returns, refunds, and exchanges for purchases made through our website.

By placing an order on our website, you acknowledge that you have read and agreed to this Return & Refund Policy.

1. Return Period

Customers may request a return within 15 calendar days from the date the order is marked as delivered by the shipping carrier.

Return requests submitted after this period will not be accepted unless required by applicable consumer protection laws.

2. Eligibility for Returns

To qualify for a return, the item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging whenever reasonably possible.
Include all accessories, manuals, and original components.
Not show signs of misuse, abuse, accidental damage, unauthorized modification, or excessive handling beyond what is necessary to inspect the product.
Be accompanied by proof of purchase or the original order confirmation.

Arkora reserves the right to inspect all returned products before approving a refund.

3. Items That Cannot Be Returned

The following items are not eligible for return unless required by applicable law:

Personalized or custom-made products.
Digital products or downloadable content.
Gift cards.
Perishable goods.
Health, hygiene, beauty, or personal care products once opened or used.
Products damaged due to misuse, negligence, improper storage, or unauthorized repairs.
Products identified as "Final Sale," "Clearance," or "Non-Returnable" at the time of purchase.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or if you receive the wrong product, you must contact us within 48 hours of delivery by emailing:

arkorajesus@gmail.com

Please include:

Order number
Description of the issue
Clear photographs of the item
Clear photographs of the packaging
Any additional information that may help us evaluate your claim

Failure to report shipping damage within a reasonable time may affect our ability to process your claim.

5. Return Authorization

All returns require prior authorization.

To request a return, contact us at:

Email: arkorajesus@gmail.com

If your return request is approved, we will provide detailed return instructions, including the appropriate return location and shipping information.

Items returned without prior authorization or sent to an unauthorized address may be refused.

6. Return Shipping Costs

Unless otherwise required by applicable law:

Customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
Customs duties, import taxes, brokerage fees, and similar charges are non-refundable.
If the return is the result of our error (incorrect item shipped, defective product, or product damaged during transit), Arkora will cover the reasonable return shipping costs or provide another appropriate solution at our discretion.

7. Inspection of Returned Items

Every returned item will be inspected upon arrival.

Arkora reserves the right to deny a return or issue a partial refund, where permitted by applicable law, if the returned product:

Has been used.
Is damaged after delivery.
Is incomplete.
Is missing accessories or original components.
Is not returned in substantially the same condition in which it was received.

8. Exchanges

We do not offer direct product exchanges.

If you wish to receive a different product, you may return the eligible item following this policy and place a new order separately.

9. Refund Process

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to the original payment method used for the purchase.
Refunds are generally processed within 10 business days after approval.
Your bank, credit card provider, or payment processor may require additional time before the refund appears in your account.

Shipping fees, customs duties, taxes, payment processing fees, and other service charges are non-refundable unless required by applicable law.

10. Refused Deliveries

If an order is refused by the customer, returned due to an incorrect shipping address provided by the customer, or returned because delivery could not be completed for reasons beyond Arkora's control, any shipping charges, return shipping costs, customs duties, storage fees, or similar expenses may be deducted from the refund where permitted by law.

11. Order Cancellations

Orders may only be cancelled before they have entered processing or shipment.

Once an order has been processed or shipped, it cannot be cancelled and must follow the return procedure described in this policy.

12. Fraud Prevention

To protect our customers and our business, Arkora reserves the right to refuse returns, refunds, exchanges, or cancellations where fraud, abuse, chargeback misuse, suspicious activity, or violations of this policy are reasonably suspected.

Nothing in this section limits any mandatory rights granted under applicable consumer protection laws.

13. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any mandatory consumer rights provided under the laws of the customer's country, state, province, or jurisdiction.

Where local consumer protection laws provide greater rights than those described in this policy, those mandatory legal rights shall prevail.

Customers located in jurisdictions that provide statutory withdrawal or cooling-off rights, including the European Union where applicable, retain those rights as required by law.

14. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Arkora Customer Support